ARTIFICIAL INTELLIGENCE / INFORMATION TECHNOLOGY
PART - 'A' EMPLOYABILITY SKILLS
UNIT I: COMMUNICATIONS SKILLS
COMMUNICATION
The imparting or exchanging of information by:
> speaking,
> writing, or
> using some other medium and means of sending or receiving data.
As living beings, communication is essential for us to express and understand others' feelings. Our communication skills have only made us the most civilized on Earth.
LEARNING OBJECTIVES OF EFFECTIVE COMMUNICATION
1. Development of Interpersonal Skills
2. To express effectively with maximum efficiency
TYPES OF COMMUNICATION
Types of Communication
Based on Communication Channels
Non-Verbal
Verbal
Oral
Face to Face
Distance
Written
Based on Style and Purpose
Formal
Informal
MEANING AND IMPORTANCE OF FEEDBACK IN A COMMUNICATION
Feedback is a result of performance/message/information. Feedback plays an essential part in communication because it tells the sender and the receiver, how their messages are being interpreted.
Some different types of Feedback
> Rating
> Comment
> Survey
> Opinion
TYPES OF FEEDBACK
1. Descriptive feedback is a type of feedback in written form. It is based on Communication Channels and is a type of Verbal Written Communication. It is the most powerful tool for improving individual and student learning.
2. Specific feedback provides detailed information on individuals/students where they did well and where they didn't do so well.
3. General feedback is a response that is nonspecific general such as 'good job' or 'well done etc. It didn't help the receiver so much.
COMMUNICATION BARRIERS
There are many reasons why interpersonal communication fails. In many of them, the clarity of the message is not there. Hence, it is important to check whether the message given to others is clear or not.
Effective communication involves overcoming these barriers and sending a clear and concise message.
Some common barriers to effective communication include:
> The use of jargon, could be over-complicated or used unfamiliar terms.
> Emotional barriers and taboos.
> Differences in perception and viewpoint.
> Physical disabilities: such as hearing problems or speech difficulties.
OVERCOMING COMMUNICATION BARRIERS
Most of the communication barriers can be overcome by becoming a skilled communicator.
1. Active Listening: Active Listening means listening actively. It means listening with all senses. It can be acquired and developed by practice. It refers to concentrating on what is being said rather than just hearing.
2. Use Simple Language: It's important to remember the audience and try to use the simplest language so that everyone can listen and understand the message easily.
3. Give Constructive Feedback: Feedback is the most important part of the communication cycle. It can be positive or negative, but rather than giving negative feedback one can give constructive feedback. For example: Negative: "It is not good.". Constructive: "It's nice but it can be improved.".
HOW DO OVERCOME COMMUNICATION BARRIERS..?
> A thorough understanding of communication barriers is essential to eliminate or overcome them.
> Taking the receiver seriously.
> Thinking more clearly about the messages.
> Delivering messages skilfully.
OVERCOME OR ELIMINATE OF BARRIERS
> Orientation
> Suitable Language
> Good listener
> Knowing the receiver
> Feedback
7'CS OF COMMUNICATION
For transmitting effective written and oral messages, certain principles must be followed. These principles provide guidelines for the choice of content and style of presentation adapted to the purpose of the receiver of the message. They are also known as the 7C's of Communication.
> Completeness
> Conciseness
> Clarity
> Correctness
> Concreteness
> Consideration
> Courtesy
Awareness of the 7C's of Communication makes us effective communicators. It helps us to give all the facts in the sentence which is required by the receiver.
1. Completeness: The communication must be completed. It should convey all the facts required by the audience. A complete communication has the following features:
> It persuades the audience.
> Develops and enhances the reputation of an organization.
2. Conciseness: It refers to expressing what we have to convey in the least words. It is the necessity of effective communication. Concise communication has the following features:
> It is time and cost-saving.
> It is more appealing and comprehensive to the audience.
3. Consideration: It refers to ensuring the self-respect of the audience and making sure that their emotions are not hurt.
4. Clarity: It refers to conveying a message clearly. It makes understanding easier and enhances the meaning of the message.
5. Concreteness: It implies being particular and clear rather than being fuzzy and general. It also strengthens confidence. A concrete message has the following features:
> Are not misinterpreted.
> It is supported with specific facts and figures.
6. Courtesy: It refers to showing the sender's interest and also respecting the receiver. The sender should also be sincerely polite, judicious, and enthusiastic. A courteous message has the following features:
> It is not at all biased.
> It is positive and focused on the audience.
7. Correctness: It refers to a communication Grammarly correct. A correct message has the following features:
> The message is exact, correct, and well-timed.
> It makes use of appropriate and correct language in the message.
BASIC WRITING SKILLS
WHAT IS A SENTENCE?
A sentence is one independent
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